I am committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how personal information is collected, used, stored, and disclosed within my practice.

In order to provide psychological services, I may collect personal and health information, including:
- Name, date of birth, and contact details
- Emergency contact details

- Medicare and private health insurance details (if applicable)
- GP or referrer details
- Relevant medical and mental health history
- Information discussed during therapy sessions
- Standardised assessment results (where applicable)

Only information necessary for the provision of psychological services and administrative requirements is collected.

Personal information may be collected through:
- Contact forms submitted via this website
- Email or phone communication
- Online intake forms
- During therapy sessions
- Standardised questionnaires or assessment tools
- Referrers or other health professionals (with your consent)

Information is collected to:
- Provide psychological assessment and therapy services
- Develop treatment plans
- Communicate with your GP or other health professionals (with consent)
- Process Medicare rebates
- Meet legal, ethical, and professional obligations
Your information will not be used for any unrelated purpose without your consent.

Client records are stored securely in accordance with legal and professional requirements. Electronic records are maintained using secure, password-protected practice management systems. Reasonable steps are taken to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure. Client records are retained for the minimum period required by law.

Personal information will only be disclosed:
- With your written or verbal consent
- Where required or authorised by law
- If there is a serious risk of harm to you or another person
- For Medicare processing purposes
- For professional supervision (de-identified where possible)
- Information is not shared with third parties for marketing or unrelated purposes

You may request access to your personal information in writing. Requests will be responded to in accordance with legal and professional obligations. If any information is inaccurate or incomplete, you may request correction.

This website may collect limited, de-identified data (such as website traffic analytics) to improve functionality and user experience. No identifying health information is collected via website analytics.

If you have any questions about this Privacy Policy or how your information is handled, please contact:
Alexander Haines | Registered Psychologist
Email: in-psyt@outlook.com